HCPA

An introduction to Prevention and Enablement - For Homecare Providers
2025-08-12 10:30 - 11:30 (Europe/London) | Virtual Classroom
Course fee: HCPA Full Member: Fully funded* | ACE Member: Fully funded* | Associate Member: N/A | Non-member: N/A
1 hour Webinar via Zoom!

HCPA are pleased to welcome you to this interactive online learning session.
Learning Objectives
• How to use the Prevention and Enablement Framework
• The effectiveness of Goal setting
• Building your champion MDT and how to ensure learning is shared and implemented.
• Falls Management and triangulation across care plans
• How you can ensure movement and exercise is embedded into every day care
• Have an awareness of linking in with community opportunities and sharing best practice.
Click here to register
*Please note: As per our T&C’s, this course carries a fee in the event of non-attendance, non-completion or late cancellation.
Delegates who are late may not be admitted into the training and a cost incurred

Digital & Data CHAMPION...
2025-08-04 10:00 - 16:00 | HCPA, Mundells Campus, Mundells, Welwyn Garden City, AL7 1FT
Course fees: HCPA Full Member: Fully funded* | ACE Member: £264+VAT | Associate Member: £300+VAT | Non-member: £400+VAT
Four day course at HCPA Campus
All sessions must be attended
Day 1: 04/08/2025
Day 2: 13/08/2025
Day 3: 18/08/2025
Day 4: 26/08/2025
This course will enable Care professionals to take on the role of Champion within their organisation for this topic. The Champion will have a clear understanding of local and national guidance and legislation for and will cascade this information amongst care teams, improving the safety and quality of care for individuals.
Expectations of being a Champion are as follows:
• Share knowledge to staff through team meetings, mentoring and coaching
• Gain topic specific knowledge
• Keep up to date with resources and support via the HCPA Members Zone
• Take responsibility to champion the topic area to ensure the care provider meets best practice standards
• Build strong relationships with professionals
• Support “Better outcomes for the individuals you support” for topic area
• Review Governance of the topic including reviewing and update policies and procedures to meet standards
• Attend yearly CPD and complete reflective accounts to enable revalidation
Selecting your Champion
To help you select your chosen Champion, they will need to:
1. Be a member of staff with authority to mentor staff and work with external partners
2. Have enthusiasm and dedication to promote best practice in the organisation and action change
3. Be committed to multi-disciplinary working, both internally and externally
4. Have confidence and strong communication skills to share information with staff teams via team meetings
5. Have the ability to critically review current governance processes for the topic area
Learning Outcomes:
• Understand the champion role and how this can benefit their organisation
• Understand the process of SMART goal setting and be able to relate this in own place of work
• Understand Data Security & Protection Law and Legislation.
• Understand the requirements for GDPR compliance and CQC inspections
• Understand Person centred digital care and support, including the ethical use of technology
• Understand the use of AI in the Care Sector
• Understand how to support your organisation
• Understand how to promote Data Security and Digital working in the workplace.
*Please note: As per our T&C’s, this course carries a fee in the event of non-attendance, non-completion or late cancellation.
Delegates who are late may not be admitted into the training and a cost incurred.
Bookings of more than two delegates per site may be amended to allow access to all member organisations at the discretion of HCPA.

Advance Care Planning in End of Life Care - Residential & Nursing
2025-07-25 10:00 - 16:00 | HCPA, Mundells Campus, Mundells, Welwyn Garden City, AL7 1FT
One day course at HCPA Campus
We are delighted to host on behalf of Hertfordshire Hospices this interactive workshop on how to get the conversation started regarding Advance Care Planning. This course will be facilitated and be interactive looking at tools, templates for Advance Care Planning.
Learning Outcomes:
• At the end of the day, participants will be able to describe and discuss relevance of ACP to their own practice.
• Participants will have a knowledge of Key advance planning principles and tools.
• The participants will be able to recognize and use Key documents to support Advance Care Planning, and decision making.
• At the end of the day participants will be able to facilitate discussions with their service users/Residents and have an awareness of how to record this information. of ACP.
*Please note: As per our T&C’s, this course carries a fee in the event of non-attendance, non-completion or late cancellation.
Bookings of more than two delegates per site may be amended to allow access to all member organisations at the discretion of HCPA.
Delegates who are late may not be admitted into the training and a cost incurred

Quality Life History to Support Dementia Care in Homecare Settings Webinar
2025-07-24 14:00 - 16:00
Course fee: HCPA Full Member: Fully funded* | ACE Member: Fully funded* | Associate Member: N/A | Non-member: N/A
2 hour Webinar via Zoom!

Join us for an engaging and practical session on Quality Life History to Support Dementia Care in Homecare.
This fully funded online learning session is designed specifically for Homecare staff in Hertfordshire.
You’ll gain practical tools and insights to support the people you care for more meaningfully.
• To explore what life history is
• To be able to identify the importance and benefits of life history
• To understand the role of Life history in person centred care person centred care
• To cover how to gather a Life history
• To look at ways of presenting and using a life History
• How to use and update This is Me
• To understand how to integrate life history in to daily care
Whether you’re new to life history work or looking to refresh your approach, this session will equip you with meaningful strategies to improve the quality of life for residents living with dementia.
Click here to book!
*Please note: As per our T&C’s, this course carries a fee in the event of non-attendance, non-completion or late cancellation.
Delegates who are late may not be admitted into the training and a cost incurred

Recommended Summary Plan for Emergency Care and Treatment (ReSPECT)
2025-07-18 10:00 - 16:00 | HCPA, Mundells Campus, Mundells, Welwyn Garden City, AL7 1FT
One day course at HCPA Campus
We are delighted to host on behalf of Hertfordshire Hospices this interactive workshop on how to get the conversation started regarding ReSPECT. This course will be facilitated and be interactive looking at tools, templates and case studies to aid in the ReSPECT process.
Learning Outcomes:
• Gain confidence in gathering information for a ReSPECT document.
• Gain knowledge of ReSPECT and why it is important
• Understand how to start a conversation about ReSPECT.
• Be able to facilitate discussions with people receiving care
• Be awareness of who to contact to support this vital documentation.
*Please note: As per our T&C’s, this course carries a fee in the event of non-attendance, non-completion or late cancellation.
Bookings of more than two delegates per site may be amended to allow access to all member organisations at the discretion of HCPA.
Delegates who are late may not be admitted into the training and a cost incurred

Creating a Supportive Dementia Care Culture - Key Information for Managers
2025-07-17 10:00 - 13:00 | HCPA, Mundells Campus, Mundells, Welwyn Garden City, AL7 1FT
Course fee: HCPA Full Member: Fully funded* | ACE Member: £33+VAT | Associate Member: £38+VAT | Non-member: £50+VAT
Half day course at HCPA
This course empowers managers to build a compassionate and proactive dementia care culture. Key areas include myth-busting, understanding unconscious bias, and challenging outdated perceptions. You’ll learn essential skills in person-centred care aligned with CQC standards and explore how dementia care has evolved over the past decade. Dive into proactive care strategies, including Positive Behaviour Support (PBS), effective documentation, therapeutic observations, and spotting early signs of deterioration. The course also highlights the importance of comprehensive staff training, linking to NICE, SCIE, and national dementia strategies.
Learning objectives:
• Describe common myths in dementia care and how to challenge them
• Understand the changes in dementia care and how to future proof services
• Explain person centred care and its importance for staff, service users, commissioners and regulators
• Understand the importance of a proactive approach and how to embed positive behavioural support
• Deepen knowledge of specific skills in dementia care including Therapeutic observation (1:1), spotting deterioration and good practice in documentation
• Explain the importance of staff training and how to access available training
*Please note: As per our T&C’s, this course carries a fee in the event of non-attendance, non-completion or late cancellation.
Bookings of more than two delegates per site may be amended to allow access to all member organisations at the discretion of HCPA.
Delegates who are late may not be admitted into the training and a cost incurred

Advance Care Planning in End of Life Care - Homecare & Supported Living
2025-06-27 10:00 - 16:00 | HCPA, Mundells Campus, Mundells, Welwyn Garden City, AL7 1FT

Manager Forum for Older People Care Services - Virtual
2025-06-24 10:00 - 12:00 | Virtual Classroom
Course fee: HCPA Full Member: Fully funded* | ACE Member: Fully funded* | Associate Member: N/A | Non-member: N/A
2 hour forum virtual via MS Teams!

Join our forum for Managers who work in Older Persons care services – In Person or Online!
That’s right, two options: either attend in person at our Mundells site (limited spaces) or join us online.
This forum is designed to be your space – a place to connect, collaborate, and share what matters most to you.
We’re still gathering content and would love your input to help shape the agenda.
Tell us:
• What topics should we cover?
• What challenges are you facing?
• Any guest speakers you’d like to hear from?
Please give us your suggestions by filling in the below form – we’re all ears & book your space below
Click here for your suggestions
If you would like to attend in person at our Mundells site, See Here
We look forward to seeing you – online or in person!
*Please note: As per our T&C’s, this course carries a fee in the event of non-attendance, non-completion or late cancellation.
Delegates who are late may not be admitted into the training and a cost incurred

Resolving Conflict, Providing Feedback, and Managing Complaints: Essential Knowledge and Skills for those New to Leadership
2025-06-17 10:00 - 16:00 | HCPA, Mundells Campus, Mundells, Welwyn Garden City, AL7 1FT
Course fee: HCPA Full Member: Fully funded* | ACE Member: £50+VAT | Associate Member: £56+VAT | Non-member: £75+VAT
One day course at HCPA Campus
Effective leadership requires the ability to navigate conflict, provide constructive feedback, and manage complaints with confidence and professionalism. This course is designed for those new to leadership or taking on new responsibilities, equipping them with the essential skills to handle challenging workplace situations effectively.
Learners will be able to identify common causes of conflict and explore practical resolution strategies, including mediation and feedback techniques. The course also addresses the complexities of difficult conversations, providing a structured, five-step approach to ensure productive and solution-focused discussions. Additionally, learners will gain insights into complaint management, from identifying common issues to conducting thorough investigations and reaching evidence-based conclusions.
Entry requirements:
Learners who attend this course need to be New to Leadership.
Learning objectives:
• Recognise the different types and common causes of conflict and identify the possible outcomes of conflict resolution.
• Utilise different tools to manage conflict including feedback and mediation.
• Understand what makes conversations difficult and why we need to have them.
• Explore a 5-step strategy that covers: preparation, solution focused communication and action planning.
• Identify common types of complaints and analyse the stages of the complaint handling process.
• Utilise investigatory techniques to reach evidence-based conclusions.
*Please note: As per our T&C’s, this course carries a fee in the event of non-attendance, non-completion or late cancellation.
Bookings of more than two delegates per site may be amended to allow access to all member organisations at the discretion of HCPA.
Delegates who are late may not be admitted into the training and a cost incurred

Time Management for Leaders - Applying the 7 Habits of Highly Effective People
2025-05-22 10:00 - 12:30 | Virtual Classroom
Course fee: HCPA Full Member: Fully funded* | ACE Member: £33+VAT | Associate Member: £38+VAT | Non-member: £50+VAT
Half day course via Virtual Classroom
This half-day session is delivered live by our expert trainer in an interactive virtual environment, meaning there are no hidden travel costs and fits easier into busy schedules. Sessions are designed so that participants can interact with the trainer and other learners to quickly gain actionable skills, knowledge and behaviours, helping them implement these swiftly.
The Time Management for Leaders course empowers leaders in adult social care with practical techniques and strategies to effectively manage their time and maximise their productivity.
It incorporates the renowned principles from Stephen R. Covey’s best-selling book, “The 7 Habits of Highly Effective People,” providing participants with a solid foundation for personal and professional growth.
Learning objectives:
• Understand the importance of effective time management including effects of stress.
• Identify individual “thieves of time” and common errors in time management.
• Understand how to manage a task list most effectively.
• Analyse time wasters such as procrastination and fear of failure.
• Learn to categorise tasks based on urgency and importance using the time management matrix.
• Evaluate time management tools and effective communication.
*Please note: As per our T&C’s, this course carries a fee in the event of non-attendance, non-completion or late cancellation.
Bookings of more than two delegates per site may be amended to allow access to all member organisations at the discretion of HCPA.
Delegates who are late may not be admitted into the training and a cost incurred.
