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DTSTART;TZID=Europe/London:20250718T100000
DTEND;TZID=Europe/London:20250718T160000
DTSTAMP:20260421T041823
CREATED:20250512T151753Z
LAST-MODIFIED:20250606T142918Z
UID:10001680-1752832800-1752854400@www.hcpa.info
SUMMARY:Recommended Summary Plan for Emergency Care and Treatment (ReSPECT)
DESCRIPTION:One day course at HCPA Campus\nWe are delighted to host on behalf of Hertfordshire Hospices this interactive workshop on how to get the conversation started regarding ReSPECT. This course will be facilitated and be interactive looking at tools\, templates and case studies to aid in the ReSPECT process. \nLearning Outcomes:\n• Gain confidence in gathering information for a ReSPECT document.\n• Gain knowledge of ReSPECT and why it is important\n• Understand how to start a conversation about ReSPECT.\n• Be able to facilitate discussions with people receiving care\n• Be awareness of who to contact to support this vital documentation. \n*Please note: As per our T&C’s\, this course carries a fee in the event of non-attendance\, non-completion or late cancellation.\nBookings of more than two delegates per site may be amended to allow access to all member organisations at the discretion of HCPA.\nDelegates who are late may not be admitted into the training and a cost incurred
URL:https://www.hcpa.info/courses/recommended-summary-plan-for-emergency-care-and-treatment-respect-cohort-02/
LOCATION:HCPA\, Mundells Campus\, Mundells\, Welwyn Garden City\, AL7 1FT
CATEGORIES:Care topics
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250717T100000
DTEND;TZID=Europe/London:20250717T130000
DTSTAMP:20260421T041823
CREATED:20250612T113846Z
LAST-MODIFIED:20250623T090812Z
UID:10001756-1752746400-1752757200@www.hcpa.info
SUMMARY:Creating a Supportive Dementia Care Culture - Key Information for Managers
DESCRIPTION:  \n  \nCourse fee: HCPA Full Member: Fully funded* | ACE Member: £33+VAT | Associate Member: £38+VAT | Non-member: £50+VAT \nHalf day course at HCPA \nThis course empowers managers to build a compassionate and proactive dementia care culture. Key areas include myth-busting\, understanding unconscious bias\, and challenging outdated perceptions. You’ll learn essential skills in person-centred care aligned with CQC standards and explore how dementia care has evolved over the past decade. Dive into proactive care strategies\, including Positive Behaviour Support (PBS)\, effective documentation\, therapeutic observations\, and spotting early signs of deterioration. The course also highlights the importance of comprehensive staff training\, linking to NICE\, SCIE\, and national dementia strategies. \nLearning objectives:\n• Describe common myths in dementia care and how to challenge them\n• Understand the changes in dementia care and how to future proof services\n• Explain person centred care and its importance for staff\, service users\, commissioners and regulators\n• Understand the importance of a proactive approach and how to embed positive behavioural support\n• Deepen knowledge of specific skills in dementia care including Therapeutic observation (1:1)\, spotting deterioration and good practice in documentation\n• Explain the importance of staff training and how to access available training \n*Please note: As per our T&C’s\, this course carries a fee in the event of non-attendance\, non-completion or late cancellation.\nBookings of more than two delegates per site may be amended to allow access to all member organisations at the discretion of HCPA.\nDelegates who are late may not be admitted into the training and a cost incurred
URL:https://www.hcpa.info/courses/creating-a-supportive-dementia-care-culture-key-information-for-managers/
LOCATION:HCPA\, Mundells Campus\, Mundells\, Welwyn Garden City\, AL7 1FT
CATEGORIES:Care Leadership Courses
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250627T100000
DTEND;TZID=Europe/London:20250627T160000
DTSTAMP:20260421T041823
CREATED:20250509T144039Z
LAST-MODIFIED:20250604T093044Z
UID:10001678-1751018400-1751040000@www.hcpa.info
SUMMARY:Advance Care Planning in End of Life Care - Homecare & Supported Living
DESCRIPTION:One day course at HCPA Campus \nWe are delighted to host on behalf of Hertfordshire Hospices this interactive workshop on how to get the conversation started regarding Advance Care Planning. This course will be facilitated and be interactive looking at tools\, templates for Advance Care Planning. \nLearning Outcomes:\n• At the end of the day\, participants will be able to describe and discuss relevance of ACP to their own practice.\n• Participants will have a knowledge of Key advance planning principles and tools.\n• The participants will be able to recognize and use Key documents to support Advance Care Planning\, and decision making.\n• At the end of the day participants will be able to facilitate discussions with their service users/Residents and have an awareness of how to record this information. of ACP. \n*Please note: As per our T&C’s\, this course carries a fee in the event of non-attendance\, non-completion or late cancellation.\nBookings of more than two delegates per site may be amended to allow access to all member organisations at the discretion of HCPA.\nDelegates who are late may not be admitted into the training and a cost incurred \n 
URL:https://www.hcpa.info/courses/advance-care-planning-homecare-supported-living/
LOCATION:HCPA\, Mundells Campus\, Mundells\, Welwyn Garden City\, AL7 1FT
CATEGORIES:Care topics
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250624T100000
DTEND;TZID=Europe/London:20250624T120000
DTSTAMP:20260421T041823
CREATED:20250527T140143Z
LAST-MODIFIED:20250604T102639Z
UID:10001713-1750759200-1750766400@www.hcpa.info
SUMMARY:Manager Forum for Older People Care Services - Virtual
DESCRIPTION:Course fee: HCPA Full Member: Fully funded* | ACE Member: Fully funded* | Associate Member: N/A | Non-member: N/A \n2 hour forum virtual via MS Teams!\n \nJoin our forum for Managers who work in Older Persons care services – In Person or Online! \nThat’s right\, two options: either attend in person at our Mundells site (limited spaces) or join us online. \nThis forum is designed to be your space – a place to connect\, collaborate\, and share what matters most to you. \nWe’re still gathering content and would love your input to help shape the agenda.\nTell us:\n• What topics should we cover?\n• What challenges are you facing?\n• Any guest speakers you’d like to hear from? \nPlease give us your suggestions by filling in the below form – we’re all ears & book your space below\nClick here for your suggestions \nIf you would like to attend in person at our Mundells site\, See Here \nWe look forward to seeing you – online or in person! \n*Please note: As per our T&C’s\, this course carries a fee in the event of non-attendance\, non-completion or late cancellation.\nDelegates who are late may not be admitted into the training and a cost incurred
URL:https://www.hcpa.info/courses/manager-forum-for-older-people-care-services-virtual/
LOCATION:Virtual Classroom
CATEGORIES:Events, Forums & Seminars
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250617T100000
DTEND;TZID=Europe/London:20250617T160000
DTSTAMP:20260421T041823
CREATED:20250513T090641Z
LAST-MODIFIED:20250513T090641Z
UID:10001686-1750154400-1750176000@www.hcpa.info
SUMMARY:Resolving Conflict\, Providing Feedback\, and Managing Complaints: Essential Knowledge and Skills for those New to Leadership
DESCRIPTION:  \n  \nCourse fee: HCPA Full Member: Fully funded* | ACE Member: £50+VAT | Associate Member: £56+VAT | Non-member: £75+VAT\nOne day course at HCPA Campus \nEffective leadership requires the ability to navigate conflict\, provide constructive feedback\, and manage complaints with confidence and professionalism. This course is designed for those new to leadership or taking on new responsibilities\, equipping them with the essential skills to handle challenging workplace situations effectively. \nLearners will be able to identify common causes of conflict and explore practical resolution strategies\, including mediation and feedback techniques. The course also addresses the complexities of difficult conversations\, providing a structured\, five-step approach to ensure productive and solution-focused discussions. Additionally\, learners will gain insights into complaint management\, from identifying common issues to conducting thorough investigations and reaching evidence-based conclusions. \nEntry requirements:\nLearners who attend this course need to be New to Leadership. \nLearning objectives:\n• Recognise the different types and common causes of conflict and identify the possible outcomes of conflict resolution.\n• Utilise different tools to manage conflict including feedback and mediation.\n• Understand what makes conversations difficult and why we need to have them.\n• Explore a 5-step strategy that covers: preparation\, solution focused communication and action planning.\n• Identify common types of complaints and analyse the stages of the complaint handling process.\n• Utilise investigatory techniques to reach evidence-based conclusions. \n*Please note: As per our T&C’s\, this course carries a fee in the event of non-attendance\, non-completion or late cancellation.\nBookings of more than two delegates per site may be amended to allow access to all member organisations at the discretion of HCPA.\nDelegates who are late may not be admitted into the training and a cost incurred
URL:https://www.hcpa.info/courses/resolving-conflict-providing-feedback-and-managing-complaints-essential-knowledge-and-skills-for-those-new-to-leadership/
LOCATION:HCPA\, Mundells Campus\, Mundells\, Welwyn Garden City\, AL7 1FT
CATEGORIES:Care Leadership Courses
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250522T100000
DTEND;TZID=Europe/London:20250522T123000
DTSTAMP:20260421T041823
CREATED:20250323T132638Z
LAST-MODIFIED:20250427T164601Z
UID:10001631-1747908000-1747917000@www.hcpa.info
SUMMARY:Time Management for Leaders - Applying the 7 Habits of Highly Effective People
DESCRIPTION:  \n  \nCourse fee: HCPA Full Member: Fully funded* | ACE Member: £33+VAT | Associate Member: £38+VAT | Non-member: £50+VAT\nHalf day course via Virtual Classroom\nThis half-day session is delivered live by our expert trainer in an interactive virtual environment\, meaning there are no hidden travel costs and fits easier into busy schedules. Sessions are designed so that participants can interact with the trainer and other learners to quickly gain actionable skills\, knowledge and behaviours\, helping them implement these swiftly. \nThe Time Management for Leaders course empowers leaders in adult social care with practical techniques and strategies to effectively manage their time and maximise their productivity.\nIt incorporates the renowned principles from Stephen R. Covey’s best-selling book\, “The 7 Habits of Highly Effective People\,” providing participants with a solid foundation for personal and professional growth. \nLearning objectives:\n• Understand the importance of effective time management including effects of stress.\n• Identify individual “thieves of time” and common errors in time management.\n• Understand how to manage a task list most effectively.\n• Analyse time wasters such as procrastination and fear of failure.\n• Learn to categorise tasks based on urgency and importance using the time management matrix.\n• Evaluate time management tools and effective communication. \n*Please note: As per our T&C’s\, this course carries a fee in the event of non-attendance\, non-completion or late cancellation.\nBookings of more than two delegates per site may be amended to allow access to all member organisations at the discretion of HCPA.\nDelegates who are late may not be admitted into the training and a cost incurred.
URL:https://www.hcpa.info/courses/time-management-for-leaders-applying-the-7-habits-of-highly-effective-people-cohort-01/
LOCATION:Virtual Classroom
CATEGORIES:Care Leadership Courses
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