HCPA

Advance Care Planning in End of Life Care - Homecare & Supported Living
2025-06-27 10:00 - 16:00 (Europe/London) | HCPA, Mundells Campus, Mundells, Welwyn Garden City, AL7 1FT
One day course at HCPA Campus
We are delighted to host on behalf of Hertfordshire Hospices this interactive workshop on how to get the conversation started regarding Advance Care Planning. This course will be facilitated and be interactive looking at tools, templates for Advance Care Planning.
Learning Outcomes:
• At the end of the day, participants will be able to describe and discuss relevance of ACP to their own practice.
• Participants will have a knowledge of Key advance planning principles and tools.
• The participants will be able to recognize and use Key documents to support Advance Care Planning, and decision making.
• At the end of the day participants will be able to facilitate discussions with their service users/Residents and have an awareness of how to record this information. of ACP.
*Please note: As per our T&C’s, this course carries a fee in the event of non-attendance, non-completion or late cancellation.
Bookings of more than two delegates per site may be amended to allow access to all member organisations at the discretion of HCPA.
Delegates who are late may not be admitted into the training and a cost incurred

Manager Forum for Older People Care Services - Virtual
2025-06-24 10:00 - 12:00 | Virtual Classroom
Course fee: HCPA Full Member: Fully funded* | ACE Member: Fully funded* | Associate Member: N/A | Non-member: N/A
2 hour forum virtual via MS Teams!

Join our forum for Managers who work in Older Persons care services – In Person or Online!
That’s right, two options: either attend in person at our Mundells site (limited spaces) or join us online.
This forum is designed to be your space – a place to connect, collaborate, and share what matters most to you.
We’re still gathering content and would love your input to help shape the agenda.
Tell us:
• What topics should we cover?
• What challenges are you facing?
• Any guest speakers you’d like to hear from?
Please give us your suggestions by filling in the below form – we’re all ears & book your space below
Click here for your suggestions
If you would like to attend in person at our Mundells site, See Here
We look forward to seeing you – online or in person!
*Please note: As per our T&C’s, this course carries a fee in the event of non-attendance, non-completion or late cancellation.
Delegates who are late may not be admitted into the training and a cost incurred

Resolving Conflict, Providing Feedback, and Managing Complaints: Essential Knowledge and Skills for those New to Leadership
2025-06-17 10:00 - 16:00 | HCPA, Mundells Campus, Mundells, Welwyn Garden City, AL7 1FT
Course fee: HCPA Full Member: Fully funded* | ACE Member: £50+VAT | Associate Member: £56+VAT | Non-member: £75+VAT
One day course at HCPA Campus
Effective leadership requires the ability to navigate conflict, provide constructive feedback, and manage complaints with confidence and professionalism. This course is designed for those new to leadership or taking on new responsibilities, equipping them with the essential skills to handle challenging workplace situations effectively.
Learners will be able to identify common causes of conflict and explore practical resolution strategies, including mediation and feedback techniques. The course also addresses the complexities of difficult conversations, providing a structured, five-step approach to ensure productive and solution-focused discussions. Additionally, learners will gain insights into complaint management, from identifying common issues to conducting thorough investigations and reaching evidence-based conclusions.
Entry requirements:
Learners who attend this course need to be New to Leadership.
Learning objectives:
• Recognise the different types and common causes of conflict and identify the possible outcomes of conflict resolution.
• Utilise different tools to manage conflict including feedback and mediation.
• Understand what makes conversations difficult and why we need to have them.
• Explore a 5-step strategy that covers: preparation, solution focused communication and action planning.
• Identify common types of complaints and analyse the stages of the complaint handling process.
• Utilise investigatory techniques to reach evidence-based conclusions.
*Please note: As per our T&C’s, this course carries a fee in the event of non-attendance, non-completion or late cancellation.
Bookings of more than two delegates per site may be amended to allow access to all member organisations at the discretion of HCPA.
Delegates who are late may not be admitted into the training and a cost incurred

Time Management for Leaders - Applying the 7 Habits of Highly Effective People
2025-05-22 10:00 - 12:30 | Virtual Classroom
Course fee: HCPA Full Member: Fully funded* | ACE Member: £33+VAT | Associate Member: £38+VAT | Non-member: £50+VAT
Half day course via Virtual Classroom
This half-day session is delivered live by our expert trainer in an interactive virtual environment, meaning there are no hidden travel costs and fits easier into busy schedules. Sessions are designed so that participants can interact with the trainer and other learners to quickly gain actionable skills, knowledge and behaviours, helping them implement these swiftly.
The Time Management for Leaders course empowers leaders in adult social care with practical techniques and strategies to effectively manage their time and maximise their productivity.
It incorporates the renowned principles from Stephen R. Covey’s best-selling book, “The 7 Habits of Highly Effective People,” providing participants with a solid foundation for personal and professional growth.
Learning objectives:
• Understand the importance of effective time management including effects of stress.
• Identify individual “thieves of time” and common errors in time management.
• Understand how to manage a task list most effectively.
• Analyse time wasters such as procrastination and fear of failure.
• Learn to categorise tasks based on urgency and importance using the time management matrix.
• Evaluate time management tools and effective communication.
*Please note: As per our T&C’s, this course carries a fee in the event of non-attendance, non-completion or late cancellation.
Bookings of more than two delegates per site may be amended to allow access to all member organisations at the discretion of HCPA.
Delegates who are late may not be admitted into the training and a cost incurred.
