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Upcoming Courses › Leadership Courses

A ‘Well Led’ organisation will be en-route to gaining ‘outstanding’ at inspection. It is vital that leaders of all levels are given the resources they need to not only do their job but also to reflect on their own practice. The courses within the ‘HCPA Leadership Suite’ are all designed to focus on the care sector and not just on theoretical models of leadership and the assignments are carefully put together to enable the leader to ‘try out’ a new skill.

There are courses for those brand new to leadership (such as team/shift leaders) and also courses for senior managers. The peer learning opportunities in these courses provide added value to the learner by providing a safe space to discuss and plan new strategies. We want managers to be transformational with their teams and these courses are written in a way to enable this without feeling that aims are beyond tasks that can be carried out in a real working environment.

People often attend a selection of courses in this suite as each one has an entirely different focus:

  • – Supervising staff – ‘An introduction to Care Leadership
  • – Coaching for high performance – ‘Leading a Workforce Coaching Strategy
  • – Leading on inspections – ‘Leading and Recognising Excellence in Care
  • – Recruiting and retaining the right staff – ‘Leading a Compassionate Care Service
  • – Building a brilliant team – ‘Performance Management
  • – Managing the skills within the team – ‘Training Management

 

Click here to view the full list of ‘Leadership’ courses

Courses List Navigation

August 2020

Effective Complaints Management

12 August - 10:00 am - 12:30 pm

On this remote interactive training session, learners will discuss current complaints management processes and compare these with recommended best practice. This course also provides delegates with techniques to effectively investigate, assess, and resolve complaints with a positive solution. Learning Outcomes By the end of this session, learners will be able to: • Identify what is important to the complainant • Analyse the stages of the complaint handling process • Utilise investigatory techniques to reach evidence-based conclusions • Assess all evidence…

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September 2020

Supervisions and Appraisals (Silver and Gold Members (only) – BENEFIT)

2 September - 10:00 am - 12:30 pm

PLEASE NOTE – This is for SILVER or GOLD HCPA Members ONLY This remote interactive training session will give delegates the opportunity to identify different supervision types and discuss their current supervision structure. Delegates will also evaluate their current paperwork for completing supervisions and appraisals, understand the induction process, and learn how to maximise support for new staff members. This session will also teach delegates how to check competencies and identify skill gaps in knowledge and confidence. Learning Outcomes By…

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Building a Culture of Dignity for Managers Cohort 1 (1 of 2)

4 September - 10:00 am - 12:30 pm

These remote interactive training sessions cover what dignity in behaviour looks like, how to be a good role model and how to support staff and service users in a dignified manner. These sessions will be delivered in 2 x 2.5 hour sessions over the day (please note both sessions must be registered for and completed). These sessions are interactive and will require participation from all learners. To allow for maximum engagement having your camera and audio switched on is highly…

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Building a Culture of Dignity for Managers Cohort 1 (2 of 2)

4 September - 1:30 pm - 4:00 pm

These remote interactive training sessions cover what dignity in behaviour looks like, how to be a good role model and how to support staff and service users in a dignified manner. These sessions will be delivered in 2 x 2.5 hour sessions over the day (please note both sessions must be registered for and completed). These sessions are interactive and will require participation from all learners. To allow for maximum engagement having your camera and audio switched on is highly…

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Difficult Conversations: A Guide for Leaders

8 September - 10:00 am - 12:30 pm

This remote interactive training session will enable delegates to learn how to initiate and manage challenging conversations using effective and practical techniques. Challenging conversations can include issues relating to performance, managing challenging people and resolving conflict. This session is suitable for managers, or those in a leadership role, who oversee the management of people and are able to take the learning and information back to the workplace. Learning Outcomes By the end of this session, learners will: • Articulate the…

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Effective Complaints Management

11 September - 10:00 am - 12:30 pm

On this remote interactive training session, learners will discuss current complaints management processes and compare these with recommended best practice. This course also provides delegates with techniques to effectively investigate, assess, and resolve complaints with a positive solution. Learning Outcomes By the end of this session, learners will be able to: • Identify what is important to the complainant • Analyse the stages of the complaint handling process • Utilise investigatory techniques to reach evidence-based conclusions • Assess all evidence…

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Time Management for Leaders

17 September - 10:00 am - 12:30 pm

17th September 2020 10:00 - 12:30 Course Description This remote interactive training session will aid learners to identify their “Thieves of Time”, analysing and prioritising their task responsibilities and provide practical tools to manage time more effectively. Learning Outcomes By the end of this session, learners will be able to: • Balance culture within the workplace and actioning important strategic tasks • Prioritise and manage your workload using effective techniques • Work effectively with others to achieve optimal results •…

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Resilience Coaching: Supporting our Workforce in Response to COVID-19 Cohort 2

22 September - 10:00 am - 12:30 pm

Aim of the course: This 7 session course is designed to equip you with the skills to become your organisations Resilience coach. As a Resilience Coach, you will be dedicated to supporting the wellbeing of employees and promoting mental health within the service. Learning outcomes: This course will provide the Coach with tools to: Identify signs and symptoms of stress Learn about coping strategies and how to explain these to others Practice coaching techniques to create good rapport Make sense…

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Difficult Conversations: A Guide for Leaders

22 September - 10:00 am - 12:30 pm

This remote interactive training session will enable delegates to learn how to initiate and manage challenging conversations using effective and practical techniques. Challenging conversations can include issues relating to performance, managing challenging people and resolving conflict. This session is suitable for managers, or those in a leadership role, who oversee the management of people and are able to take the learning and information back to the workplace. Learning Outcomes By the end of this session, learners will: • Articulate the…

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Equality and Diversity for Managers (1 of 2)

23 September - 10:00 am - 12:30 pm

The aim of this remote interactive training session is to learn about Key Terminology. An insight into direct/indirect discrimination in and out of the workplace. Our aim is to help you to identify and reduce discrimination in the workplace. We will study, closely, key pieces of legislation and codes of practice. Contribute in reflection of our day to day practices. Identify a range of sources of support. Participate in training activities and engage in knowledge checks. These sessions are interactive…

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Equality and Diversity for Managers (2 of 2)

23 September - 1:30 pm - 4:00 pm

The aim of this remote interactive training session is to learn about Key Terminology. An insight into direct/indirect discrimination in and out of the workplace. Our aim is to help you to identify and reduce discrimination in the workplace. We will study, closely, key pieces of legislation and codes of practice. Contribute in reflection of our day to day practices. Identify a range of sources of support. Participate in training activities and engage in knowledge checks. These sessions are interactive…

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