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DTSTART;TZID=Europe/London:20260428T133000
DTEND;TZID=Europe/London:20260428T153000
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UID:10002388-1777383000-1777390200@www.hcpa.info
SUMMARY:Internal Training - Introduction to Positive Behaviour Support...
DESCRIPTION:2 hour Hybrid session\nThis course is for HCPA Staff only. \nTo book to attend virtually\, book below. To book to attend in person Click here \nThis session offers a valuable opportunity to experience our PBS training—an approach that is increasingly in demand across care settings. \nDesigned to support effective behaviour management\, the course introduces the core principles of Positive Behaviour Support and how they can be applied to improve outcomes for individuals and teams in care environments. \n*Please note: As per our T&C’s\, this course carries a fee in the event of non-attendance\, non-completion or late cancellation.\nDelegates who are late may not be admitted into the training and a cost incurred.
URL:https://www.hcpa.info/courses/internal-training-introduction-to-positive-behaviour-support/
LOCATION:Virtual Classroom
CATEGORIES:HCPA Internal sessions
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260428T133000
DTEND;TZID=Europe/London:20260428T153000
DTSTAMP:20260429T153426
CREATED:20260306T154013Z
LAST-MODIFIED:20260409T120918Z
UID:10002327-1777383000-1777390200@www.hcpa.info
SUMMARY:Internal Training - Introduction to Positive Behaviour Support...
DESCRIPTION:2 hour Hybrid session\nThis course is for HCPA Staff only. \nTo book to attend in person\, book below. To book to attend virtually  click here \nThis session offers a valuable opportunity to experience our PBS training—an approach that is increasingly in demand across care settings. \nDesigned to support effective behaviour management\, the course introduces the core principles of Positive Behaviour Support and how they can be applied to improve outcomes for individuals and teams in care environments. \n*Please note: As per our T&C’s\, this course carries a fee in the event of non-attendance\, non-completion or late cancellation.\nDelegates who are late may not be admitted into the training and a cost incurred.
URL:https://www.hcpa.info/courses/internal-training-introduction-to-positive-behavior-support/
LOCATION:HCPA\, Mundells Campus\, Mundells\, Welwyn Garden City\, AL7 1FT
CATEGORIES:HCPA Internal sessions
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260422T100000
DTEND;TZID=Europe/London:20260422T120000
DTSTAMP:20260429T153426
CREATED:20260306T152808Z
LAST-MODIFIED:20260311T105505Z
UID:10002326-1776852000-1776859200@www.hcpa.info
SUMMARY:Internal Training - Training Management...
DESCRIPTION:2 hour virtual session\nThis course is for HCPA Staff only. \nThis is a new course we’re piloting ahead of its full launch to providers. It introduces the core principles of training planning within care organisations and offers practical guidance on using the Provider Portal. \nThe session is designed to help teams organise\, track\, and manage training more effectively\, ensuring compliance and supporting workforce development. \n*Please note: As per our T&C’s\, this course carries a fee in the event of non-attendance\, non-completion or late cancellation.\nDelegates who are late may not be admitted into the training and a cost incurred.
URL:https://www.hcpa.info/courses/internal-training-training-management/
LOCATION:Virtual Classroom
CATEGORIES:HCPA Internal sessions
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260414T130000
DTEND;TZID=Europe/London:20260414T143000
DTSTAMP:20260429T153426
CREATED:20260306T151253Z
LAST-MODIFIED:20260306T151253Z
UID:10002325-1776171600-1776177000@www.hcpa.info
SUMMARY:Internal Training - Workforce Pathway Update...
DESCRIPTION:1.5 hour virtual session\nThis course is for HCPA Staff only. \nThis session provides an important update from HCPA on the Workforce Pathway—what it is\, how it’s evolving\, and what it means for us as an organisation and for our provider network. \nWe’ll explore how the pathway supports workforce development\, aligns with sector priorities\, and helps ensure quality and consistency across care provision. \nThis is a key opportunity to stay informed and understand how the changes will impact training\, progression\, and support for care staff. \n*Please note: As per our T&C’s\, this course carries a fee in the event of non-attendance\, non-completion or late cancellation.\nDelegates who are late may not be admitted into the training and a cost incurred.
URL:https://www.hcpa.info/courses/internal-training-workforce-pathway-update/
LOCATION:Virtual Classroom
CATEGORIES:HCPA Internal sessions
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20251003T091500
DTEND;TZID=Europe/London:20251003T101500
DTSTAMP:20260429T153426
CREATED:20250929T124916Z
LAST-MODIFIED:20250929T124916Z
UID:10002013-1759482900-1759486500@www.hcpa.info
SUMMARY:Internal Training - HCPA Customer Care Standards and Call Handling Refresher...
DESCRIPTION:1 hour hybrid session\nThis course is for HCPA Staff only. \nThis course is intended as a refresher for all HCPA staff who are expected to handle telephone enquiries from customers. \nIt will cover our own customer service standard and discuss the current process for handling calls and dealing with enquiries efficiently. \n*Please note: As per our T&C’s\, this course carries a fee in the event of non-attendance\, non-completion or late cancellation.\nDelegates who are late may not be admitted into the training and a cost incurred.
URL:https://www.hcpa.info/courses/internal-training-hcpa-customer-care-standards-and-call-handling-refresher/
LOCATION:HCPA\, Mundells Campus\, Mundells\, Welwyn Garden City\, AL7 1FT
CATEGORIES:HCPA Internal sessions
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250930T130000
DTEND;TZID=Europe/London:20250930T153000
DTSTAMP:20260429T153426
CREATED:20250728T223501Z
LAST-MODIFIED:20250728T223501Z
UID:10001910-1759237200-1759246200@www.hcpa.info
SUMMARY:Internal Training - Introduction to TEAMology...
DESCRIPTION:Half day course at HCPA Campus\nThis course is for HCPA Staff only. \nIn this fun and engaging session\, you’ll be introduced to our powerful TEAMology Tool\, designed to boost your self-awareness\, communication skills\, and understanding of team dynamics.\nAt the heart of TEAMology is the concept of Intent vs. Perception\, helping you see how your actions are perceived by others and how that affects collaboration and culture. You’ll explore your own psychological type\, appreciate what drives you and those around you\, and gain insight into how to build stronger working relationships.\nThis session offers a fresh and practical approach to personal development. \nLearning Outcomes:\nBy the end of the session\, you will be able to:\n• Identify your own psychological type and working style\n• Recognise the gap between intent and perception in workplace interactions\n• Appreciate your personal strengths and key drivers\n• Understand what motivates others and how to better communicate with them\n• Build confidence in how you show up at work and with colleagues\n• Reduce misunderstandings and strengthen your professional relationships\n• Begin using a shared language for positive team dynamics and culture \n*Please note: As per our T&C’s\, this course carries a fee in the event of non-attendance\, non-completion or late cancellation.\nDelegates who are late may not be admitted into the training and a cost incurred.
URL:https://www.hcpa.info/courses/internal-training-introduction-to-teamology-3/
LOCATION:HCPA\, Mundells Campus\, Mundells\, Welwyn Garden City\, AL7 1FT
CATEGORIES:HCPA Internal sessions
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250911T091500
DTEND;TZID=Europe/London:20250911T150000
DTSTAMP:20260429T153426
CREATED:20250623T150025Z
LAST-MODIFIED:20250723T102439Z
UID:10001796-1757582100-1757602800@www.hcpa.info
SUMMARY:Internal Training - Safeguarding intermediate level...
DESCRIPTION:One day course at HCPA Campus\nThis course is for HCPA Staff only. \nLearning objectives:\n• Understand the impact of current legislation for the safeguarding of adults at risk of abuse or neglect\n• Understand how to respond to suspected or alleged abuse\n• Understand how to participate in inter-agency\, joint or integrated working in order to protect vulnerable adults\n• Understand how to support others in safeguarding\n• Understand how to follow HCPA Safeguarding procedure\n• Understand Capacity and Consent. \n*Please note: As per our T&C’s\, this course carries a fee in the event of non-attendance\, non-completion or late cancellation.\nDelegates who are late may not be admitted into the training and a cost incurred.
URL:https://www.hcpa.info/courses/internal-training-safeguarding-intermediate-level/
LOCATION:HCPA\, Mundells Campus\, Mundells\, Welwyn Garden City\, AL7 1FT
CATEGORIES:HCPA Internal sessions
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