Upcoming Courses › Leadership Courses

Half day course via Zoom This course is suitable for those with the authority to receive and process complaints Learners will discuss current complaints management processes and compare with recommended best practice. This course provides learners with techniques to effectively investigate, assess and resolve complaints with a positive solution Learning objectives: • Identify what is important to the complainant • Analyse the stages of the complaint handling process • Utilise investigatory techniques to reach evidence-based conclusions • Assess all evidence…

Two day course between HCPA Campus and Zoom All sessions must be attended (T&C's apply). Day 1:  25/10/21 - 10:00 - 16:00 at HCPA Campus Day 2:  10/11/21 - 10:00 - 16:00 via Zoom This course is designed for managers, senior staff or any person who has a responsibility to ensure governance and compliance within their organisation. It is designed to support providers who are experiencing difficulties with ensuring governance within their organisation and covers the definition of governance and…

Half day course via Zoom This course explores whistleblowing and related best practice guidance. Delegates will consider the use of active listening as a tool to address concerns and support service improvement. Learning objectives: • Summarise the meaning of whistleblowing • Recognise the difference between whistleblowing and a grievance • Analyse the importance of actively listening to concerns • Evaluate systems and processes for active listening to recommend improvements Learners will be expected to be engaged in learning, participate in…

One day course via Zoom This course is designed for any leaders or managers who are directly responsible for line managing their work force and or lead their team. The course covers what dignity in behaviour looks like, how to be a good role model, and how to support staff and service users in a dignified manner Learning objectives: • Summarise what dignity is and how it is promoted within the organisation • Use reflective practices • Identify new ways…

Half day course via Zoom This course is suitable for line managers or those in a leadership role who are responsible, or oversee performance management, capability and disciplinary procedures The course will enable learners to learn how to initiate and manage challenging conversations using effective and practical techniques. Challenging conversations can include issues relating to performance, managing challenging people and resolving conflict Learning objectives: • Articulate the importance of managing challenging conversations • Be able to initiate and lead an…

One day course via Zoom This course is designed for any senior care staff or managers who are directly responsible for Safeguarding and have the responsibility for communicating with the wider team. The course covers how to promote and develop robust system for communications within your organisation and the wider team. It will support staff to take appropriate and positive action to protect someone’s safety and welfare and wellbeing Learning objectives: • Explore who the wider team are and the…

Half day course via Zoom This course covers the essential elements contained within the Mental Capacity Act, including: • the core principles of the MCA • assessing capacity • learning who can make decisions • lasting power of attorney and advance decisions • independent mental capacity advocates • ‘best interests’ decisions • authority for action, restraint • DoLS (Deprivations of Liberty Safeguards) • Useful resources Learning objectives: • Identify their legal responsibilities under the MCA • Apply MCA principles when…

One day course via Zoom This course is best suited to leadership/senior roles or anyone who has responsibilities for recruitment/staff. The course gives learners the opportunity to discuss their current recruitment strategies, share best practice ideas and identify current organisational culture and trends Learning objectives: • Identify why people leave job roles • Utilise new techniques to keep staff motivated and loyal • Demonstrate the skills to design a recruitment action plan Learners will be expected to be engaged in…

One day course at HCPA Campus This course will teach learners about effective leadership and help them identify different management techniques. This course also provides an opportunity for learners to reflect on their own management style, to recognise positional power, and how to become more influential. Learners will identify top tips for effective leadership and learn how to implement these Learning objectives: • Identify effective management and leadership styles • Agree behaviour expectations • Understand one minute management techniques •…

Half day course at HCPA Campus This course is best suited for all managers/ seniors or supervisors who have direct line reports. The course will aid learners in identifying their “Thieves of time”, analysing and prioritising their task responsibilities and provide practical tools to manage time more effectively Learning objectives: • Balance an open door policy with actioning important strategic task • Prioritise and manage your workload using effective techniques • Work effectively with others to achieve optimal results •…

One day course via Zoom This course is designed for any leaders or managers who are directly responsible for line managing their work force and or lead their team. The course covers what dignity in behaviour looks like, how to be a good role model, and how to support staff and service users in a dignified manner Learning objectives: • Summarise what dignity is and how it is promoted within the organisation • Use reflective practices • Identify new ways…

One day course This course is suitable for management teams. It will focus on the implementation and delivery of PBS in Residential, Supported Living settings and Care Home settings. The session supports understanding and implementation of PBS practice at a higher level of the organisation. It aims to enable management teams to explore the significance of Behaviour Support Plans, the importance of quality assurance in PBS practice, and the benefits of PBS in organisations. Learning objectives: • Discuss the importance…