Half day course via Zoom This course is suitable for those with the authority to receive and process complaints. Delegates will discuss current complaints management processes and compare with recommended best practice. This course provides delegates with techniques to effectively investigate, assess and resolve complaints with a positive solution. Learning objectives: • Identify what is […]
Half day course via Zoom This course is suitable for line managers or those in a leadership role who are responsible, or oversee performance management, capability and disciplinary procedures. The course will enable learners to learn how to initiate and manage challenging conversations using effective and practical techniques. Challenging conversations can include issues relating to […]
One day course via Zoom This course is suited for leaders and managers working in the field of dementia who have responsibility of running, developing and planning services. The course will aid delegates to identify and implement a culture of person-centred dementia care in the service Learning objectives: • Understand the different types of dementia […]
Half day course via Zoom This half day course will train managers and leaders across all care settings to improve the governance of Moving and Assisting. Attendees will be sent a Toolkit, with strategy ideas, competency forms, information about liability and more. These will be sent ahead of time to be completed for, and reviewed […]
One day course at HCPA Campus This course is aimed for Nominated Individuals, Registered Managers and Compliance Managers. Delegates will need to have some knowledge of CQC inspection and should be working in the role related to supporting or attending inspection and covers: • The Course covers the history of the CQC and its purpose […]
Three day course at HCPA Campus All sessions must be attended and coursework completed within agreed timeframes (T&C's apply), and upon successful completion, delegates will receive an accredited unit certificate in this subject. Day 1: 07/03/2023 Day 2: 09/03/2023 Day 3: 14/03/2023 This course is aimed at care staff who are either progressing, or wish […]
Half day course via Zoom This course is best suited for all managers/ seniors or supervisors who have direct line reports The course will aid Delegates in identifying their “Thieves of time”, analysing and prioritising their task responsibilities and provide practical tools to manage time more effectively. Learning objectives: • Balance an open door policy […]
Half day course via Zoom This course is designed for managers, senior staff or any person who has a responsibility to ensure governance and compliance within their organisation. Delegates should have a working knowledge of governance and compliance within the health and social care setting. The course is designed to support providers who require support […]
Half day course via Zoom The aim of this course is to provide an understanding of the governance processes for medication administration in the setting. It is suitable for managers and leaders of care providers interested in expanding their skills and knowledge on safe medicine administration in their organisation. Learning objectives: • Understand the legislation […]
Half day course via Zoom This course is designed for managers, senior staff or any person who has a responsibility to ensure governance and compliance within their organisation. Delegates should have a working knowledge of governance and compliance within the health and social care setting. The course is designed to support providers who require support […]
Half day course via Zoom This course is designed for managers, senior staff or any person who has a responsibility to ensure governance and compliance within their organisation. Delegates should have a working knowledge of governance and compliance within the health and social care setting. The course is designed to support providers who require support […]
Half day course via Zoom This course is designed for managers, senior staff or any person who has a responsibility to ensure governance and compliance within their organisation. Delegates should have a working knowledge of governance and compliance within the health and social care setting. The course is designed to support providers who require support […]
Half day course via Zoom This course is designed for managers, senior staff or any person who has a responsibility to ensure governance and compliance within their organisation. Delegates should have a working knowledge of governance and compliance within the health and social care setting. The course is designed to support providers who require support […]