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UID:10002636-1794821400-1794844800@www.hcpa.info
SUMMARY:Emergency First Aid at Work
DESCRIPTION:Course fee: £95+VAT\nA significant saving on a national providers price of £205+VAT \nOne day course at HCPA Campus\n*This course involves physical activity. Delegates must be fit and able to participate*\n\nThe Emergency First Aid at Work qualification\, which conforms with HSE guidance\, provides a comprehensive set of practical skills needed by emergency first aid responders in most workplaces\, giving both the ability and knowledge to deal with first aid emergencies.\nThe qualification meets the requirements for training emergency first-aid responders in those organisations that have identified that staff need to be trained to this level within their first-aid needs assessment. The qualification covers knowledge such as the roles and responsibilities of the emergency first aid responder\, how to assess an incident and recognising signs and symptoms of injury. The qualification also covers first aid skills in CPR and use of an AED. In line with guidance provided by the HSE\, the qualification supports/approves emergency workplace first aid responders for a period of 3 years\, after which point delegates will need to retake the course. Therefore\, the qualification is valid for 3 years from the date of award. In addition to this\, it is recommended that delegates refresh their knowledge annually. \nTopics covered:\n• Roles and responsibilities of an emergency first aid responder\n• Undertake Primary surveys\n• Provide appropriate first aid for:\n• unresponsive casualties\n• choking\n• external bleeding\n• shock\n• minor injuries \nDelegates will undertake theory and practical assessments throughout the duration of the course\nIt is strongly advised that delegates are physically capable of completing the practical assessment and have a minimum of Level 1 in English to complete the theory assessment. \nHaving first aid measures in place to deal with potential accidents and incidents at work is an incredibly vital part of your health and safety procedure. Hopefully\, some of these skills won’t need to be put into use\, but it is essential that first aiders are ready to act in case of either minor injury or emergency. First aid regulations can be complicated however\, and it may be that you aren’t sure if you have the necessary cover in place. \nNeed First Aid Training?\nOur First Aid at Work and Emergency First Aid at Work courses are suitable for staff members who wish to learn new first aid skills and gain an awareness. \nHow Many First Aiders Are Required By Law?\nThe Health and Safety (First-Aid) Regulations 1981 and Health and Social Care Act 2008 (Regulated Activities) Regulations 2014: Regulation 18 require Care providers to provide adequate and appropriate first aid provision to meet the needs of the staff and people using services at all times.\nHowever\, what is adequate and appropriate is quite vague and it can be difficult to know how to ensure you are legally compliant. Therefore\, in order to ensure you do have the adequate number of first aiders in your organisation\, you should carry out a first aid needs assessment. \nHow to Carry Out a First Aid Needs Assessment\nCarrying out a first aid needs assessment may seem a daunting challenge but it really doesn’t need to be. The purpose of a first aid needs assessment is to ensure there are suitable provisions in place in case of an accident or incident. While it isn’t a legal requirement for the first aid needs assessment to be written down or formal\, keeping a written record is recommended. As an employer\, you can use this assessment to demonstrate to the HSE or local authority inspector how you decided what level of first aid provision is required.\nWhen carrying out your first aid needs assessment\, remember to take into account the practicalities of day-to-day work. For example\, what do you do if your first aider goes off sick or is on holiday? Do you have someone in their place that is trained to the same level? \nHow Many First Aiders Do I Need?\nHaving carried out a first aid needs assessment you are now in a place to understand how many first aiders are required. As was explained earlier\, there is not a legal set number of first aiders that you need at work. \nSuggested First Aid numbers
URL:https://www.hcpa.info/courses/emergency-first-aid-at-work-6/
LOCATION:HCPA\, Mundells Campus\, Mundells\, Welwyn Garden City\, AL7 1FT
CATEGORIES:First Aid,Qualifications
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DTSTART;TZID=Europe/London:20261116T100000
DTEND;TZID=Europe/London:20261116T123000
DTSTAMP:20260814T133222Z
CREATED:20260814T133222Z
LAST-MODIFIED:20260814T133222Z
UID:10002651-1794823200-1794832200@www.hcpa.info
SUMMARY:Managing conflict - Leading through collaboration
DESCRIPTION:  \n  \nCourse fee: HCPA Full Member: Fully funded*\nAssociate Member: £25+VAT | ACE Member: £33+VAT | Non-member: £50+VAT \nHalf day course via Virtual Classroom \nThis half-day\, live online session is built around rich\, discussion-led learning tailored for established leaders. Delivered in a fully virtual environment\, it removes travel demands and fits easily into busy schedules. The format prioritises peer conversation\, reflective dialogue\, and shared experience\, enabling participants to explore real examples and challenges together and translate insights into practical action. \nDesigned specifically for leaders in adult social care\, this session creates a space for open discussion on the dynamics of conflict and collaboration. Through facilitated conversations and case examples\, you will deepen your understanding of how to navigate conflict confidently while strengthening a culture of cooperation within your teams. \nLearning outcomes:\n• Recognise the different types and common causes of conflict\n• Analyse the four stages of group development\n• Identify the possible outcomes of conflict resolution\n• Utilise different tools to manage conflict including feedback and mediation\n• Establish best practice to follow after conflict has been defused \n*Please note: As per our T&C’s\, this course carries a fee in the event of non-attendance\, non-completion or late cancellation.\nBookings of more than two delegates per site may be amended to allow access to all member organisations at the discretion of HCPA.\nDelegates who are late may not be admitted into the training and a cost incurred
URL:https://www.hcpa.info/courses/managing-conflict-leading-through-collaboration/
LOCATION:Virtual Classroom
CATEGORIES:Care Leadership Courses
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DTSTART;TZID=Europe/London:20261116T140000
DTEND;TZID=Europe/London:20261116T163000
DTSTAMP:20260814T133657Z
CREATED:20260814T133657Z
LAST-MODIFIED:20260814T133657Z
UID:10002652-1794837600-1794846600@www.hcpa.info
SUMMARY:Mastering Complaints - Empowering Leaders for Success
DESCRIPTION:  \n  \nCourse fee: HCPA Full Member: Fully funded*\nAssociate Member: £25+VAT | ACE Member: £33+VAT | Non-member: £50+VAT\n\nHalf day course via Virtual Classroom\n \nThis half-day\, live online session is designed for established leaders who value collaborative\, discussion-led learning. Delivered in a virtual environment that removes the need for travel and fits seamlessly into busy schedules\, the session centres on conversation\, shared experience\, and peer insight. Participants are encouraged to engage actively with the facilitator and one another\, exploring real scenarios and reflecting on best practice in a supportive\, leader-focused space. \nThrough guided discussion and practical examples\, this course helps you strengthen your approach to complaint management as a leader. You will explore common types of complaints\, examine the complaint-handling process\, and discuss investigatory techniques that support fair\, evidence-based decision-making. The session also highlights how a culture of constructive feedback and continuous improvement can turn complaints into meaningful opportunities for growth and organisational learning. \nLearning objectives:\n• Identify common types of complaints\n• Explain the benefits of implementing a feedback process\n• Analyse the stages of the complaint handling process\n• Utilise investigatory techniques for evidence-based conclusions\n• Explain the positive outcomes of complaints \n*Please note: As per our T&C’s\, this course carries a fee in the event of non-attendance\, non-completion or late cancellation.\nBookings of more than two delegates per site may be amended to allow access to all member organisations at the discretion of HCPA.\nDelegates who are late may not be admitted into the training and a cost incurred.
URL:https://www.hcpa.info/courses/mastering-complaints-empowering-leaders-for-success-2/
LOCATION:Virtual Classroom
CATEGORIES:Care Leadership Courses
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