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Quality Assurance and Inspections: Leading and Recognising Excellence in Care

2 October, 2019 - 10:00 am - 4:00 pm

Fully funded

2 day course (both dates must be attended)
Dates: 2nd October and 5th November 2019

Course Description

This course will focus on customer care and will provide delegates with examples and toolkits to help delegates improve their own organisational customer care. This course covers each Key Line of Enquiry (KLOE), how these are inspected, and how learners can evidence current practices. Delegates will have the opportunity to discuss each fundamental standard and how these are being evidenced.

Learning Outcomes

At the end of the session the learners will be able to:

  • Understand customer needs
  • Understand what good customer care looks like and how to implement
  • Understand National Quality Standards and Fundamental Standards
  • Implement a SMART action plan to raise quality in own organisation


All learners must come with prior knowledge of the current customer base and be willing and able to implement an action plan to raise quality in their own setting

» Cancellation policy applies
Disclaimer: Please note that this course is fully funded for Standard, Silver and Gold members only. Associate Members will incur a cost for this training. For more details, please email enquiries@hcpa.info before booking.

Tickets are not available as this course has passed.


2 October, 2019
10:00 am - 4:00 pm
Fully funded
Courses Category:
Aimed at:
Managers, Training Co-ordinators, HR staff, Deputy staff, Senior staff, Team Leaders
Service User focus:
Dementia, Elderly, Learning Disability, Autism, Drug misuse
Care Setting focus:
Residential, Homecare, Care Home, Flexicare, Supported Living, Nursing Home, Hospice