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Navigating Difficult Conversations: Effective Communication Strategies for Leaders – Cohort 04

29 February - 14:00 - 16:30


Free

Course fee: Non-member: £50 | Associate Member: £38 | ACE Member: £34 | HCPA Member: Fully funded*

Half day course via Zoom
This course is designed to equip leaders in adult social care with the essential skills and strategies needed to navigate difficult conversations, promote effective communication, and resolve conflicts within their teams. Participants will gain a comprehensive understanding of the factors that contribute to challenging conversations and the importance of engaging in them. Through an exploration of a practical 5-step strategy, attendees will learn how to prepare for and engage in solution-focused communication and action planning.

The course is specifically designed for leaders, managers, and supervisors in adult social care who are responsible for leading teams and facilitating effective communication. It is suitable for both experienced leaders seeking to enhance their skills and new leaders aiming to build a strong foundation for successful leadership.

Learning objectives:
• Understand what makes conversations difficult and why we need to have them.
• Explore a 5-step strategy that covers: preparation, solution focussed communication and action planning.
• Learn strategies for providing effective feedback on performance and behaviours.
• Identify outcomes of conflict resolution
Delegates are expected to be engaged in learning, participate in all activities including group discussions, and share their own experiences, whilst respecting confidentiality.
*Please note: As per our T&C’s, this course carries a fee in the event of non-attendance, non-completion or late cancellation.

Virtual

Please note: Bookings of more than two delegates per site may be amended to allow access to all member organisations at the discretion of HCPA.
Delegates who are late may not be admitted into the training and a cost incurred.

20 Going
Currently full
RSVP Closed

Details

Date:
29 February
Time:
14:00 - 16:30
Cost:
Free
Course Category:

Venue

Zoom
Staff:
Team Leaders/ Seniors, Management, HR/ Finance
Condition:
Autism, Dementia, Learning Disability, Mental health, Physical Disability, Sensory Impairment, Substance Misuse
Service:
Day Opportunity, Direct Payment/ Personal Assistant, Flexi Care/ Extra care, Homecare, Nursing Home, Residential Home, Supported Living
Clients:
Adult Disability, Mental Health, Older People
Non-member fee:
£50
Associate Member fee:
£38
ACE Member fee:
£34
HCPA Member fee:
Fully funded