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Mastering Complaints: Empowering Leaders for Success – Cohort 03

1 February - 10:00 - 12:30


Free

Course fee: Standard: £50 | Associate Member: £38 | ACE Member: £34 | HCPA Member: Fully funded*

Half day course via Zoom

This course will support you to enhance your complaint management skills as a leader.
Learn to identify common types of complaints, navigate the complaint handling process, and utilise investigatory techniques for objective conclusions.
Discover the benefits of fostering a culture of feedback and continuous improvement, transforming complaints into opportunities for growth and driving organisational success.
Don’t miss this chance to become a leader equipped to resolve complaints effectively and empower your team.

Learning objectives:
• Identify common types of complaints
• Explain the benefits of implementing a feedback process
• Analyse the stages of the complaint handling process
• Utilise investigatory techniques for evidence-based conclusions
• Explain the positive outcomes of complaints

Delegates are expected to be engaged in learning, participate in all activities including group discussions, and share their own experiences, whilst respecting confidentiality.
*Please note: As per our T&C’s, this course carries a fee in the event of non-attendance, non-completion or late cancellation.

Details

Date:
1 February
Time:
10:00 - 12:30
Cost:
Free
Course Category:

Venue

Zoom
Staff:
Team Leaders/ Seniors, Management, Nurses, HR/ Finance
Condition:
Autism, Dementia, Learning Disability, Mental health, Physical Disability, Sensory Impairment, Substance Misuse
Service:
Day Opportunity, Direct Payment/ Personal Assistant, Flexi Care/ Extra care, Homecare, Nursing Home, Residential Home, Supported Living
Clients:
Adult Disability, Mental Health, Older People
Non-member fee:
£50
Associate Member fee:
£38
ACE Member fee:
£34
HCPA Member fee:
Fully funded