Managing difficult conversations: A guide for Leaders – Cohort 2

Course description

This course is suitable for line managers or those in a leadership role who are responsible, or oversee performance management, capability and disciplinary procedures The course will enable learners to learn how to initiate and manage challenging conversations using effective and practical techniques. Challenging conversations can include issues relating to performance, managing challenging people and resolving conflict

Learning outcomes

By the end of the course learners will be able to:
– Articulate the importance of managing challenging conversations
– Be able to initiate and lead an effective conversation and focus on utilising win/win strategies for the parties involved
– Manage performance around sensitive subjects using practical and effective techniques
– Support new supervisors to effectively deal with staff who can be challenging

Requirements and expectations

Learners will be expected to be engaged in learning, participate in all activities including group discussions, and be willing and able to implement the skills from the session