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Managing conflict: Leading through collaboration – Cohort 03

31 October 2023 - 13:30 - 16:00


Course fee: Standard: £50 | Associate Member: £38 | ACE Member: £34 | HCPA Member: Fully funded*

Half day course via Zoom
As leaders, it is crucial to possess the skills and knowledge necessary to effectively manage and resolve conflicts while fostering a collaborative work environment. Join us for this course, designed specifically for leaders in adult social care, where we explore the strategies and tools required to navigate conflicts successfully and promote collaboration among your teams.

Learning outcomes:
• Recognise the different types and common causes of conflict
• Analyse the four stages of group development
• Identify the possible outcomes of conflict resolution
• Utilise different tools to manage conflict including feedback and mediation
• Establish best practice to follow after conflict has been defused

Delegates are expected to be engaged in learning, participate in all activities including group discussions, and share their own experiences, whilst respecting confidentiality.
*Please note: As per our T&C’s, this course carries a fee in the event of non-attendance, non-completion or late cancellation.


31 October 2023
13:30 - 16:00
Course Category:


Team Leaders/ Seniors, Management, Nurses, HR/ Finance
Autism, Dementia, Learning Disability, Mental health, Physical Disability, Sensory Impairment, Substance Misuse
Day Opportunity, Direct Payment/ Personal Assistant, Flexi Care/ Extra care, Homecare, Nursing Home, Residential Home, Supported Living
Adult Disability, Mental Health, Older People
Non-member fee:
Associate Member fee:
ACE Member fee:
HCPA Member fee:
Fully funded