loader image
Loading Courses

« All Courses

  • This course has passed.

Customer Service for Health and Social Care Settings (Level 2 Accredited course) – Cohort 1

4 June - 10:00 am - 4:00 pm


Fully funded

This course is delivered over two sessions (4th,11th June) and all sessions must be attended (T&C’s apply). This course has a coursework element which must be completed within 30 days of the course end date (T&C’s apply)

Course description

This course will enable learners to develop the knowledge and understanding required to work with customers within the health and social care sector, including internal and external customers, people who use services, their supporters, visitors, health professionals and providers of other services.

This course supports a range of jobs roles both health and social care specific and non-specific, ie receptionist, cleaner, and focuses on customer service in health and social care

Learning outcomes

By the end of the course learners will be able to:
• develop an awareness of customer service in health and social care
• understand the needs of customers who access health and social care services

Requirements and expectations

Learners will be expected to attend all sessions, complete coursework within agreed timeframes (T&C’s apply), be engaged in learning, participate in all activities including group discussions, and share their own experiences of working in the care sector, whilst respecting confidentiality

A Onefile (e-portfolio) profile will be created on the learners behalf to support them in the completion of their course

Tickets are not available as this course has passed.

Details

Date:
4 June
Time:
10:00 am - 4:00 pm
Cost:
Fully funded
Courses Category:

Venue

Zoom
Aimed at:
Ancillary Staff, Care Staff, Deputy staff, HR staff, Managers, Registered Nurses, Senior staff, Team Leaders, Training Co-ordinators
Service User focus:
Dementia, Elderly, Learning Disability, Autism, Drug misuse
Care Setting focus:
Residential, Homecare, Care Home, Flexicare, Supported Living