- This course has passed.
Customer Service for Health and Social Care Settings (Level 2 Accredited course) – Cohort 1
4 June - 10:00 am - 4:00 pm
This course is delivered over two sessions (4th,11th June) and all sessions must be attended (T&C’s apply). This course has a coursework element which must be completed within 30 days of the course end date (T&C’s apply)
This course will enable learners to develop the knowledge and understanding required to work with customers within the health and social care sector, including internal and external customers, people who use services, their supporters, visitors, health professionals and providers of other services.
This course supports a range of jobs roles both health and social care specific and non-specific, ie receptionist, cleaner, and focuses on customer service in health and social care
By the end of the course learners will be able to:
• develop an awareness of customer service in health and social care
• understand the needs of customers who access health and social care services
Requirements and expectations
Learners will be expected to attend all sessions, complete coursework within agreed timeframes (T&C’s apply), be engaged in learning, participate in all activities including group discussions, and share their own experiences of working in the care sector, whilst respecting confidentiality
A Onefile (e-portfolio) profile will be created on the learners behalf to support them in the completion of their course