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Engaging and Retaining a Competent Workforce: Strategies for Leaders – Cohort 03

5 March - 10:00 - 12:30


Free

Course fee: Non-member: £50 | Associate Member: £38 | ACE Member: £34 | HCPA Member: Fully funded*

Half day course via Zoom
This course will support you to enhance your complaint management skills as a leader.
Learn to identify common types of complaints, navigate the complaint handling process, and utilise investigatory techniques for objective conclusions.
Discover the benefits of fostering a culture of feedback and continuous improvement, transforming complaints into opportunities for growth and driving organisational success. Don’t miss this chance to become a leader equipped to resolve complaints effectively and empower your team.

Learning objectives:
• Identify common types of complaints.
• Explain the benefits of implementing a feedback process.
• Analyse the stages of the complaint handling process.
• Utilise investigatory techniques for evidence-based conclusions.
• Explain the positive outcomes of complaints.

Delegates are expected to be engaged in learning, participate in all activities including group discussions, and share their own experiences, whilst respecting confidentiality.
*Please note: As per our T&C’s, this course carries a fee in the event of non-attendance, non-completion or late cancellation.

Virtual

Please note: Bookings of more than two delegates per site may be amended to allow access to all member organisations at the discretion of HCPA.
Delegates who are late may not be admitted into the training and a cost incurred.

20 Going
Currently full
RSVP Closed

Details

Date:
5 March
Time:
10:00 - 12:30
Cost:
Free
Course Category:

Venue

Zoom
Staff:
Team Leaders/ Seniors, Management, HR/ Finance
Condition:
Autism, Dementia, Learning Disability, Mental health, Physical Disability, Sensory Impairment, Substance Misuse
Service:
Day Opportunity, Direct Payment/ Personal Assistant, Flexi Care/ Extra care, Homecare, Nursing Home, Residential Home, Supported Living
Clients:
Adult Disability, Mental Health, Older People
Non-member fee:
£50
Associate Member fee:
£38
ACE Member fee:
£34
HCPA Member fee:
Fully funded