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Mastering Complaints: Empowering Leaders for Success – Cohort 01

8 August 2023 - 10:00 - 12:00

Course fee: Standard: N/A | Associate Member: Fully funded | ACE Member: Fully funded| HCPA Member: Fully funded

2 hour webinar via Zoom Register here

This interactive webinar will support you to enhance your complaint management skills as a leader.
Learn to identify common types of complaints, navigate the complaint handling process, and utilise investigatory techniques for objective conclusions.
Discover the benefits of fostering a culture of feedback and continuous improvement, transforming complaints into opportunities for growth and driving organisational success. Don’t miss this chance to become a leader equipped to resolve complaints effectively and empower your team.

Learning objectives:
• Identify common types of complaints.
• Explain the benefits of implementing a feedback process.
• Analyse the stages of the complaint handling process.
• Utilise investigatory techniques for evidence-based conclusions.
• Explain the positive outcomes of complaints.

Register here


8 August 2023
10:00 - 12:00
Course Category:


Autism, Dementia, Learning Disability, Mental health, Physical Disability, Sensory Impairment, Substance Misuse
Day Opportunity, Direct Payment/ Personal Assistant, Flexi Care/ Extra care, Homecare, Nursing Home, Residential Home, Supported Living
Adult Disability, Mental Health, Older People
Non-member fee:
Associate Member fee:
Fully funded
ACE Member fee:
Fully funded
HCPA Member fee:
Fully funded