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Difficult Conversations: A Guide for Leaders
22 September - 10:00 am - 12:30 pm
This remote interactive training session will enable delegates to learn how to initiate and manage challenging conversations using effective and practical techniques. Challenging conversations can include issues relating to performance, managing challenging people and resolving conflict. This session is suitable for managers, or those in a leadership role, who oversee the management of people and are able to take the learning and information back to the workplace.
By the end of this session, learners will:
• Articulate the importance of managing challenging conversations
• Be able to initiate and lead an effective conversation and focus on utilising win/win strategies for the parties involved
• Manage performance around sensitive subjects using practical and effective techniques
• Support new supervisors to effectively deal with staff who can be challenging
This session is interactive and will require participation from all learners. To allow for maximum engagement having your camera and audio switched on is highly recommended.
Please note that places are limited, so please register early to secure your place.