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Dealing with difficult conversations: A guide for leaders

10 October - 10:00 am - 4:00 pm


Fully funded

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Fully funded

10th October, 2019 (Full day)

Description

This course will enable delegates to learn how to initiate and manage challenging conversations using effective and practical techniques. Challenging conversations can include issues relating to performance, managing challenging people and resolving conflict. This course is suitable for managers, or those in a leadership role, who oversee the management of people and are able to take the learning and information back to the workplace.

Learning Outcomes

  1. Articulate the importance of managing challenging conversations
  2. Be able to initiate and lead an effective conversation and focus on utilising win/win strategies for the parties involved
  3. Manage performance around sensitive subjects using practical and effective techniques
  4. Support new supervisors to effectively deal with staff who can be challenging

Requirements and Suitability

this course is suitable for managers, or those in a leadership role, who oversee the management of people and are able to take the learning and information back to the workplace.

Tickets are not available as this course has passed.

Details

Date:
10 October
Time:
10:00 am - 4:00 pm
Cost:
Fully funded
Courses Category:
Aimed at:
Managers, Training Co-ordinators, HR staff, Deputy staff, Senior staff, Team Leaders
Service User focus:
Dementia, Elderly, Learning Disability, Autism, Drug misuse
Care Setting focus:
Residential, Homecare, Care Home, Flexicare, Supported Living, Nursing Home, Hospice